FAQs

1) Q. How often should I have my chimney swept?

A; The National Fire Protection Association (NFPA) Standard 211 says, "Chimneys, fireplaces, and vents shall be inspected at least once a year for soundness, freedom from deposits, and correct clearances. Sweeping, maintenance, and repairs shall be done if necessary." Following this yearly standard will help determine if any animals have built nests in the flue or if there has been any other types of deterioration that could make the chimney unsafe to use.

2) Q: What Is A Chimney Sweep?

A: A chimney sweep is a technician that sweeps a chimney's furnace flues, stove flues, fireplaces, and fireplace flues in order to prevent soot fires and gas emissions.

3) Q: Do I still need to have my chimney cleaned if I use packaged logs, such as Duraflame or Pine Mountain?

A: Yes. These logs are typically held together with a wax-like substance and are a wood product. Therefore, these logs still produce creosote.

4) Q: Do you service pellet stoves, gas units, inserts (wood, gas, pellet), free standing stoves, or only chimneys ?

A: Yes ! We service all of the above.

5) Q: How do I know if he really cleaned my chimney?

A: We Provide before and after pictures for your own records (Sent via email), So you will be able to see exactly what was done in your home

6) Q: What Is Creosote?

A: Creosote is a byproduct of wood combustion that consists mainly of tar. Traces of creosote are found in the smoke that rises from open flames; when the smoke travels upward and mixes with cold air and water near the top of a chimney, it solidifies and sticks to the chimney liner (or, if the chimney is unlined, the brickwork itself). Creosote in your chimney has three different stages:

Stage 1 - Creosote begins as a loose, flaky deposit that can be easily brushed away.
Stage 2 - Then it turns into a tar-like deposit which can be difficult to remove, often requiring specialized brushes or scrapers.
Stage 3 - The creosote becomes hardened and is much more difficult to remove. At this stage, it will also begin to drip like candle wax when it reaches a high enough temperature.

7) Q: How Long Does It Take To Receive My Written Report?

A: Our reports take about 1-2 business days to complete and send. However, we understand that home buying can sometimes be a fast paced process. If you or a realtor need a report sent faster, a rush can be provided at an additional cost.

8) Q: Do I Need To Be Home While You Work On My Project?

A: No, you are not required to be present while we are working on your home as long as we have access to electric and water.

9) Q: What Payment Methods Do you Accept?

A: Visa, MasterCard, Venmo, Discover, Check, Cash App, Zelle

10) Q. When I build a fire in my upstairs fireplace, I get smoke from the basement fireplace.

A: This has become quite a common problem in modern air tight houses where weather-proofing has sealed up the usual air infiltration routes. The fireplace in use exhausts household air until a negative pressure situation exists. If the house is fairly tight, the simplest route for makeup air to enter the structure is often the unused fireplace chimney. As air is drawn down this unused flue, it picks up smoke that is exiting nearby from the fireplace in use and delivers the smoke to the living area. The best solution is to provide makeup air to the house so the negative pressure problem no longer exists, thus eliminating not only the smoke problem, but also the potential for carbon monoxide to be drawn back down the furnace chimney. A secondary solution is to install a top mount damper on the fireplace that is used the least.

11) Q. I heat with gas. Should this chimney be checked too?

A: Yes! Although gas is generally a clean burning fuel, the chimney can become non-functional from bird nests or other debris blocking the flue. Modern furnaces can also cause many problems with the average flues intended to vent the older generation of furnaces.

12) Q: How Do I Know If My Chimney Flues Needs A Sweep?

A: For Fireplaces and Stoves:
Fires are hard to light or your fire is burning poorly.
A strong smoky odor while your fireplace or stove is not in use.
Smoke coming into your home while your fires are lit.
Creosote build-up in your flue.
The damper is in poor conditions.
For Furnaces:
High energy bill.
Strange furnace odors.
Excessive dust within the home.
Your furnace does not produce heat or shuts off

13) Q:How To Prepare For A Chimney Cleaning:

A: Remove any valuables or furniture within six feet of areas that are being swept and place them in a safe spot. Our crews will need room for equipment and space to move around.
Keep any pets in a different room so they stay safe and clean.
Do not use stoves or fireplaces, that are being swept, for at least 24hrs-48 hrs prior to your scheduled appointment with us.

14) Q; How Long Does It Take To Sweep A Flue?

A: The length of time it takes to clean each flue depends on the amount of creosote that is found. It can take anywhere between 20 mins to 1 hr per flue swept. Sweeps that run longer than one hour are subject to additional fees.

15) Q: What's safe to burn in the fireplace?

A: Only well-seasoned wood

16) Q: Can i use a match to light my gas unit?

A: NO!

17) Q; Can i use lighter fluid to start my fires?

A: No this is not recommended